Position Title: Sales Associate/Order Processor

Department Name: Marketing

Effective Date: November 2018/updated January 2021

Position Reports To:  Wholesale Account Manager

Description of Position

The Sales Associate/Order Processor is responsible for processing purchase orders by researching stock availability and freight costs to determine the most economical source for shipping.  

Essential Functions/Responsibilities

Key Accountability #1

Tracking of shipments

  1. Update System with FedEx & UPS Ground Tracking numbers
  2. Update System with LTL Truck Shipment information 
  3. Send all tracking and truck information to Customer
  4. Audit purchase orders

Key Accountability #2

Customer Service

  1. Send emails to customers with copy of invoice when order is shipped
  2. Send updates to customers for backorders or future shipment data
  3. Answer customer questions via email and phones
  4. Provide customers with bank information or credit application for payment

Key Accountability #3


  1. Quote product prices and SKUs
  2. Quote truck/pallet shipments after confirming size and weight of pallets
  3. Daily quotes for customers

Key Accountability #4

Packing and Shipping

  1. Provide packing list and shipment label information for Ship1
  2. Send packing list to Ship2 with shipping instructions for all non-Goodfield, IL sourced orders
  3. Create labels and send to shipping as appropriate
  4. Update status on orders from backorder to pending to shipped
Demonstration of Vivo Values and Standards of Behavior:


  • Confidential discussions such as employee issues, company sales, company challenges, stay confidential.  
  • Trusted by employees to handle questions in a confidential matter.


  • Enthusiastically engage in your work.
  • Connect with each person treating them with courtesy, compassion, empathy and respect.

Work Ethic

  • Commit to the best outcomes and highest quality for the customer and fellow peers.
  • Striving daily to improve the Company, co-workers and self.


  • Embrace and promote innovation and transformation.  Have the courage to respectfully challenge the status quo. 
  • Believe in sharing results, learning from mistakes and celebrating successes.


  • Collaborate across departments to ensure best practice outcomes.
  • Seek to understand and open to different thoughts and perspectives.

Quality of Work

  • Leverage skills and abilities to provide the best customer experience.
  • Have a relentless focus on exceeding expectations.


  • Accountable for individual actions and contributing to team performance.
  • Responsible for problem solving regardless of the origin. 


  • Show up for work on time everyday and produce consistent work .
  • Apply company policies and business strategies to all tasks and assignments. 


Education - High school diploma required

Experience- 1-3 years of previous experience in Online Sales preferred

License/Certification - n/a

Knowledge/Skills/Abilities - Gmail, Google drive applications preferred

Working Conditions:

Physical Requirements  Visual acuity, Talking, Hearing with or without correction, Repetitive motion- computer typing, Walking and Standing are occasionally required

Lifting Requirements  Light Work

Atmospheric Conditions  Typical office/administrative work with occasional exposure to warehouse conditions

Submit your resume to jobs@vivo-us.com.