Customer Returns

We’re Here to Help!

If you have any questions or concerns please contact us before placing your order.

If you need assistance in troubleshooting, replacement parts, missing parts or have any questions we have Customer Support Reps available to help!

Please contact us HERE 

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All returns require an RMA (Return Merchant Authorization), please contact us to receive your RMA # before shipping your item back.  We accept returns within 30 days of your delivery date.  Restock fees may apply for items ordered in error.  Damages and Lost Packages should be reported right away.

Refunds or replacements may take up to 2 business days to process upon receipt of the return.


We have a full Customer Support and Tech Staff ready to troubleshoot and assist with any warranty claims. Warranty is applicable to items purchased through VIVO or a registered VIVO vendor selling through an affiliated third-party marketplace.

VIVO is not responsible for providing box(es) or packing materials for any return shipments. Items returned damaged due to insufficient packaging will not be processed. Any product utilized in food processing must be thoroughly cleaned prior to return.  Failure to report lost items or items that arrive damaged within 30 days of expected delivery date may result in denial of reimbursement.


In no event shall VIVO or its owner, subsidiaries, affiliates, or suppliers be liable for any special, indirect, incidental or consequential damages arising out of or in connection with the products or these terms and conditions (however arising, including negligence), including lost profits, whether or not the possibility of such damages was, or could have been, known. The liability of VIVO and its owner, subsidiaries, affiliates, and suppliers, and the respective employees, to you or any third parties in any circumstance, is limited to the amount paid by you for the product purchased hereunder. By bidding on this item, you agree to these terms and conditions. Buyer agrees that any and all sales of merchandise offered through VIVO constitutes a sale under applicable Illinois law with jurisdiction and venue solely and exclusively in Woodford County, Illinois.