Electric Single Motor Desk Frame with Touch Screen Memory Controller

I finished a really nice butcher block and mounted it to the VIVO frame. I'm tall and use a rocking board so my previous desk frame couldn't get quite tall enough for best ergonomics, but the new three-tiered frames have a wider range of heights they can support. Happy with my purchase.

Got the desk today. Won't bore you with delivery problem. Opened the first box and put the frame/legs together. Opened the second box and pulled out the 3 panels and noticed a dent in the front edge. Waiting to see what the response is yet. As I laid out the pieces to get an idea of the rest of the assembly, I came to notice that the Sync Rod is over 12" too short. This has been a fiasco, now over 2 hours into calls and one problem after another.

In my first few days of use, it's a great desk frame, very sturdy, very quiet, more than enough to hold a 60x24 surface and all my work equipment. The assembly was straightforward as well. The only issue was when I first received it and had partially assembled it, I realize there was no way this frame was going lower than 28in (floor to top of frame including feet) as opposed to the 24.5in in the specs, and it was a 2-tier instead of a 3-tier leg system. I contacted Customer Support and they were great. No hassle. I provided with a picture of a measuring tape showing the minimum height and they figured out that I was sent an older REVISION of the same model which they have improved. The older revision is a 2-tier than only goes to 28in minimum, while the newer revision is a 3-tier that goes down to 24.5in. So they sent me a replacement overnight and provided a UPS pick-up for the one they had originally sent me. There's no way (I saw) to specify the revision when you order, so it might be good to immediately follow-up by contacting them to make sure they get you the right revision, or call them to place your order. They are really responsive and helpful, which is encouraging since it seems they will honor their 3 year warranty if something comes up at some point.

This desk was an affordable option when I bought it in June 2020. I used it for about a year without issue. After a year... it started doing this weird thing where it would start going up to a preset position and then - STOP - like had slammed into an invisible wall. Then it would reverse a few notches and stop. This went on for about 6 months, getting progressively worse over time.After 18 months, it had gotten so bad, that I took apart my motor. The attached pictures are what I found. A plastic gear that had been chewed up badly by a metal pinion. Ouch. At this point, I'm assuming that the desk is shot, after less than 2 years. I started researching new standing desk options.BUT WAIT. THE STORY DOESN'T END HERE!I contacted Vivo support at vivo-us.com. I chatted with a representative on 5:30 PM on a Friday evening. I sent him the pictures above. I sent him my SKU. I sent him my order number. Keep in mind, this was an AMAZON order, not a direct order from Vivo. Within 15 minutes, I was informed that a new motor would be sent to my home, and would ship out on Monday.So... is my mind blown by the product? Not really. It's okay for the price, but obviously there is a design flaw in that motor. I think they may have updated it in new versions, based on my conversation with the Vivo rep.Is my mind blow by their customer service? Yep. Absolutely. Vivo has a 3 year warranty on all their products, whether purchased directly or through Amazon. And they honor it. Quickly. I have purchased many vivo products, and I will continue to buy from them going forward.

I bought this frame, and put a butcherblock countertop that I got from Home Depot on it. I got it a little over 2 years ago, and I still love it. I've recommended it to a few friends, and they enjoy theirs as well.It's not perfect though.When in a standing position, movements on the desk can cause my monitors to shake slightly, but it's really not that noticeable to me.I have my fairly heavy computer sitting on top of the desk. Because it's not the dual motor version, I've gotten in a habit of slightly lifting the desk top up when I start to put it in the standing position. Sometimes if I don't do this, the controller will show an error code, won't lift the desk, and won't go away until I unplug and replug the desk back into the power outlet. At first this was disappointing, but I literally just give it a little bit of help at the very beginning of the lift, and then it raises on its own. Not a deal breaker for me.Depending on the desk top you install on this, it can be a pretty tall desk at the lowest position. My butcherblock countertop is 1.5" thick, making the lowest position 32" from the ground. I have to raise my office chair to the highest position and use a foot rest in order to have decent desk ergonomics.Aside from the desk, I recommend getting an anti-fatigue mat so that your feet don't hurt while using this in the standing position. With the mat, I sometimes will keep the desk in the standing position for multiple days in a row.For the price and features, I highly recommend this desk. A standing desk has really been a game changer for me and my back issues.